Sold my bike, called to cancel policy, was told I had to pay extra to cancel even though I no longer owned the bike. Sure, charge an 'admin' fee if someone cancels on a whim or to get a better price, but I'd sold the bike! Anyway, deciding it would be cheaper to let it run - having made sure they'd noted that I'd sold the bike - I set about finding another bike. As this was taking longer than CN liked I was given SEVEN days (they use capital letters a lot in their mails to me, perhaps they've been speaking to my optician?) to give them new bike details or they would cancel the policy. Cool, that's actually what I wanted in the first place, so I said go ahead. They then mailed me to tell me they couldn't cancel the policy by email (yes, they took the payment and opened the initial cover by email) but they can't cancel it? Or maybe they need to speak so they can get me to agree to the ripoff cancellation fees? So, multiple letters telling me that unless I provide new bike details they will cancel the policy, and when I say okay, cancel it, they say they can't. If you're thinking of using these people, ignore the '..they were lovely when I took out the cover...' type stuff and focus in on how they treat existing customers at renewal or if they try to cancel. Be aware that you cannot cancel your policy - for any reason at all, without paying a fifty pounds penalty charge. Just noticed that a very sad 24% of reviewers recommend this company. Says it all.