I took insurance with them in 2020 because it had family lawyer fees help up to £50,000. I and daughter were in car accident in March 2021. I needed a lawyer as I received internal injuries and needed a lawyer. I contacted Carol Nash as needed the paperwork. I waited a week, nothing came by post or email. I kept calling and calling and in the end emailed complaining. They blamed their underwriter. The underwriter blamed carol nash. By this time I had to contact lawyers but had no guarantee of fees helped by Carol Nash. the result was the driver the drove into me got his insurer to pay his lawwer and he got compensated- I could not pay a lawyer therefore no one would take my case. I never got a penny of compensation over CN not sending paperwork and when they did contact me after I complained it was far too late- the lawyers all went away, It was too late to claim- Carol nash is a terrible company to deal with.