I returned to Carol Nash after two years with another company, it’s turned out to be my biggest mistake. They used all my details from the last time I was insured with them. I started the Insurance in March with Aviva, but Aviva wouldn’t give me to agreed value I’d asked for and also asked me to remove a canister from the motorbike and asked for an extra £250 because I hadn’t told them about the modification, even thou they insured the motorbike the last time I was with Carol Nash. I made calls to Carol Nash but they just asked me to cancel my policy and get little back then start a new policy! I told them it was their fault as they had all the details and to let me know when they had sorted it. I received a letter to say they would cancel the policy in seven days’ time since I hadn’t contacted them!!!!! I e-mailed then and they said it was the first time they knew about the problem! It’s taken until October to get things sorted and now they’ve set me up with Markerstudy which has got 796 bad reviews and they also want me to remove the canister from the motorbike! Hopeless customer service, nobody seems to know what’s going on or pass information onto someone who can help. I will say the customer service is polite and friendly but I need someone who can solve problems. I will not be renewing and hope I don’t have to make a claim with Markerstudy! If you have a standard motorbike maybe they are OK but if you have a custom motorbike stay well clear!