I used Carole Nash 2yrs ago for the same car I have now and had no problem at all. Yet I renewed my insurance again at the beginning of October 2024, I paid in full received my insurance policy and thought that was that. But oh no, a couple of weeks later I get an email asking me for proof of purchase, copy of the log book, copy of both our drivers licenses, proof of association, they wanted to me to go on the DVLA website and download the driver summary for both of us, I was thinking WTF is going on, for a week or so I ignored it. Then they threatened to cancel my insurance if I didn’t send all the documentation, so I did using the council tax as proof of association. However they have now come back and said that the council tax is not acceptable and want me to either send them a bank statement or a copy of my tenancy agreement, well I’m definitely not doing that. I have sent them a copy of a letter addressed to both my husband and I from the bank and a copy of a letter from the council that we each received about not losing your right to vote, both documents have our names and address on them, so now I’m hoping they will accept it. They have said that I have till the 8th of November or they will cancel my insurance. I have been driving for many years and have never been treated like this, I wish I had never gone back to them. I will never ever use them again, I’m livid 😡😡😡