Been with them for years, no longer! Lost my custom due to the price going silly uncompetitive. And, the final straw was when they refused to add my new CRF250 onto my policy (bearing in mind, until last year, I was insuring litre class - 1200cc bikes) and came out with a silly quote (over a grand) to insure it.. Then, charged me £50 cancellation fee to use my NCB elsewhere, even though the only reason I was leaving was because I needed my new bike insured and they had my NCB tied up, refused to mirror them or anything. Customer service was terrible, not like the Carole Nash of years gone by, they just don't care about bikers or their customers anymore.