How disappointing. Firstly trying to renew my £130 policy from last year with a £180 for this year. This required me to spend ages on the phone to them where, after reducing certain risk factors and answering multiple questions it went up to £188 before it went down to about £135. When I received the paperwork by email I replied highlighting 2 errors - 1 was a new piece of information which I'd never had before (and not asked about on the call), the other was something they forgot to ask me. Their response? Wanted additional money as I was requesting changes to my policy. I refused and explained why it was their fault for not asking me in the first place - they wrote back telling me they had taken the money anyway - in law this is criminal theft! Still in dispute.