absolute crooks. received a letter about my renewal saying that if I did nothing the policy would not be renewed and it would cost me nothing. few days later they get in touch again saying thanks for renewing we have now taken £1100 from your bank! contacted them straight away and they denied sending the letter that said if I did nothing the policy would not renew. they then checked again and agreed that the letter was sent. so I then ask them to return my money and they say it will take 5 working days!!!! how in this day in age a multi million pound company can steal a customers money and then suggest that they can not return it with a same day transfer is beyond me! asked to speak to finance dept and they wouldn't connect me, asked to speak to manager and they wouldn't connect me, asked to speak to complaints dept and was advised by person on phone that she would log complaint and then complaints dept would contact me. I said I would hold for them - she said that they wouldn't be in touch for 48 hrs!!!! how many complaints are they dealing with that it takes 48hrs to contact a customer who you have stolen £1100 from?? an absolute joke of a company with zero ethics. would avoid like the plague if I was you