I've had 4 motorcycles insured with Carole Nash for 5 years. It was fine until I considered buying another bike and called for a quote. They said it couldn't be added to my existing policy so I would have to cancel that and take out a new policy. C.Nash said if I stayed with them there would be no fees to cancel my old policy. I was given a quote and a reference number for the new policy. All I needed to do was call when I bought the new bike and make payment. Next day I bought the new bike and called with reference number and card to make payment. Nash refused to honour their quote and added approx £100 to it. Nash said the information on my existing bikes had changed. Absolute nonsense, it's the same info they have had for the last 5 years, no change. As I needed the insurance to ride the new bike away they extorted the higher premium out of me, failing to honour their quote from the day before. Each call had taken an average of 35 minutes. Next day I called to cancel the old policy as I now had the new policy with C. Nash. That's when they scammed me. They charged a fee for cancelling the old policy even though I had taken the new policy with them. They also didn't calculate the refund on my full years premium, they say their insurance and breakdown policies are separate which again is dishonest, the policy comes with breakdown cover included, you cannot take the insurance policy without it. There is one policy and one premium. I complained and they did reluctantly remove the fee but still didn't base the refund on my full premium so I'm left out of pocket twice. Once for the extortion to take out the new policy and once for not getting a refund on the unused portion of my old policy. To insure one extra bike took over 2 hours on the phone and an official complaint... Well done C. Nash!!!!!