I’ve been a motorcyclist for 42 years and have used CN for many years from when it was actually Carol Nash. ( I’ve even met her once at a race track, nice lady). My daughter has been using CN for two years and renewed her cover on her 50cc moped just 29 days ago at a cost of £161 TPFT . She has changed her job and now must travel 11 miles to work on unlit country lanes. So I surprised her with a gift of a brand new 12v 125cc scooter. (More power , better lights, better brakes, safer). She contact CN to change / up grade her policy to the 125 for the 1st of Oct 2019 and was happy pay the reasonable extra cost. But she was told she had to cancel her existing policy and pay a extra £50 admin fee. (Her 50cc policy is just 29 days old) She then has to take out a new policy on the 125 and pay a new full premium. But she will only get a rebate on her 50cc 29 day old policy of just £13. So she now cannot afford to lose her £161 initial payment and pay £50 admin and pay another full fee to use her new scooter. So now she will have to use her little 50cc on dark unlit winter country lanes for her travel to work. Whilst her safer brand new, taxed 125 scooter sits in the garage with it’s manufactures warranty and complimentary road side assistance cover ticking away unused. A simple change of machine should not incur a huge loss after 29 days, an extra admin fee on top and another full premium resulting in paying over £300. CN shame on you, every time I speak with other motorcyclists I will let them know what I think of what was once an excellent company and I will no longer use your services for my three machines. MPM.