DO NOT INSURE A BIKE WITH CAROL NASH. Check all the below reviews. I am in the same predicament. Have insured a bike with them for 2 yrs. Renewed 3 months ago. Policy cost £50 . As small bike. I have 40 yrs ncb. I have changed bike so told them i would like to change the policy. All they are interested in is the funds. No customer service whatsoever. £50 cancelation fees. £22 alteration fees. I will have to pay them an extra £20 to cancel the policy and release my ncb to use on the bew bike. They used to be a good insurer years ago, but no way will i use them again. Will have some fun at next show sponsered by them as i warn prospective customers just what they are like. They also have added in extras you HAVE to have whather you want it or not.