What has happened to Carol Nash??? Every time you called up, you used to be able to speak to someone with half a brain cell who actually understood what you were insuring... but alas... no more! Got my insurance renewal through at £610 for the year, found a cheaper quote with Bikesure for over £100 cheaper (or £300 cheaper with MCE but not touching them with a barge pole) with less excess, including Helmet/leathers cover, Personal Accident, motor legal and breakdown so called CN to try get them to match it or reduce theirs a bit. 20 mins of a guy slowly telling me over and over what is included in the policy I already have with them, re-clarifying my personal information, telling me what my different excess' are for different things to come back with a new price of £867????!! I welcome the £250 change in policy price.. but that's going the wrong way! Explained the other quote I got, went to speak to a manager, came back and said the renewal quote is the cheapest he could get it anyway... Come on CN, sort it out. My Dad left you too after 12 years of insurance because of the 'new' pitiful customer service! See ya later!