What's happened to Carol Nash? Used to be able to call and speak to someone who understood what you were insuring and had some kind of personality - but alas... no more! Brain dead call centre operators who I'm assuming have never insured anything in their lives. Called to discuss my renewal of £610 (Keep that figure in mind) that I received through the post - Found quotes online for over £100 cheaper with less excess and including more perks (like breakdown, helmet/leathers cover) so thought I'd give them a go at price matching. Called up, spent 20 mins listening to some guy drone on at me about what kind of cover I already have, and what my individual excesses are for different types of claims, then reconfirming what my details are, and checking when my renewal was due for the 7th time... He finally went off to get my more competitive quote and came back with a grand total of £867???? I'm all for the £250 price change but that's going the wrong way! Asked him to explain why it has gone up with no change apart from a years extra no claims, could he answer? Nope. Explained my other quote to him, tried to find a manager then said he couldn't make my renewal any cheaper... waste of time doesn't cover it. Come on CN, sort it out! You've lost me, my dad who was with you for over 12 years, and judging by these reviews... a LOT of others too.