Recently took insurance with JMI. What a fuss, first thing was since I took out the insurance with them through CONFUSED. COM my online account had no password so I couldn't acsess my documents. When trying to speak to someone its near impossible to. Emails are said to be answered within 2 days which is total crap. And after I sort oiy everything they ask for my NCB which I sent only to find that it is car NCB not bike NCB which I specifically noted that I left the bike NCB blank on CONFUSED. COM. Now they're asking for the policy to be cancelled which they're also asking for a £50 cancellation fee which is pretty much half of the policy cost anyway! Avoid these at all costs!