One Star rating for this company is one star to many. I have been using Carol Nash insurance for 13 years and always had a good customer service. I renewed my insurance with them this year 2020 the policy came through for a car I had never owned; my motorbike had the wrong model. I am currently thinking of changing my bike, I seen the bike I want, so I phoned to ENQUIRE if there would be any change to price of insurance. First I was put through to a chap, I was on the phone 24 minute, he took all details, had put me on hold while he looked at any additional cost, after 28 mins into the phone call he told me I was with the wrong department as I have six wheel cover, He put me through to the six wheel cover department where I was met with a representative named Simon, he was confrontational argumentative and dam right awkward. Although I was upset that I had been waiting 28 mins already he was asking the same question’s again, when I tried to explain why I was upset, he threatened to hang the phone up on me, I had not insulted him, I was not rude to him, I did not shout or raise my voice, although I was cross, I tried to explain I was not cross at him but with the system. He showed no compassion, or interest. He then kept me on the phone for another 30 mins; 8 minutes of this was on hold with no explanation, COMPLETELY RUDE. If you want your day spoiling and want to talk to confrontational staff, then go with Carol Nash. What was once a really good company to be with and who I recommended too many of my biker friends Do they know teach rudeness as part of the induction training of new staff?? Once my policy has ended I will never entertain this company again. Have they really got so big they no longer have to be polite to customer???