Tried to change to mobile banking as per a brochure enclosed in my recent statement. The registration form obviously requires DOB etc you have to trawl through the years month by month a chore!! You then get to Sort Code Account number, then it doesn't recognise your account details are all no such account exists. Call this number please you call the number and Covid Excuse numero uno kicks in basically don't bother hanging on unless??????? We would like you to take up Internet/ mobile banking so we can send statement electronically to save the planet but app not fit for purpose.. Useless outfit paper banking for me then, cut down another tree please lloyds. Frustration personified.