Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,176 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Loyd's Customer Service, I am writing to express my extreme disappointment with a recent experience I had while attempting to make a pre-notified transaction from my account. A few weeks ago, I proactively contacted your team to inform them of an upcoming large withdrawal. Given that I am currently outside the UK, I wanted to ensure a smooth and uninterrupted process. I was assured there would be no complications. Unfortunately, that reassurance could not have been more misplaced. My initial attempt to complete the transaction was blocked by your mobile banking system, prompting me to call the bank. I was assisted by a helpful member of the fraud team who guided me through verification and successfully released the payment. I also informed her that I would be making a second transfer the following day. She confirmed there would be no issue. Fast forward to the next day, I attempted the second transaction only to be denied once again. When I called for support, I was met with a markedly different tone and treatment. The representative—Monica—was not only discourteous but alarmingly interrogative. Her line of questioning was unnecessarily invasive, asking for details about my travel, location, and reasons for being abroad—all of which felt less like standard security protocol and more like suspicion-laced profiling. Despite repeatedly clarifying that I was the account holder and had followed all prior procedures, I was met with hostility and was informed, quite abruptly, that my mobile banking access would be suspended unless I reported to a branch in person. When I explained I wouldn’t be in London until June due to a family medical emergency, the response I received was a dismissive “Well, go then.” As of now, I am locked out of my mobile banking, unable to verify transactions, and relying on friends for financial support while abroad—all due to what appears to be an unnecessarily aggressive and inconsistent application of your internal protocols. While I understand and appreciate the importance of fraud prevention, the tone, handling, and utter disregard for customer dignity in this interaction have left me not only frustrated but truly disrespected. It is disappointing to be made to feel as if I am attempting to steal from my own account. I hope this matter will be reviewed internally, and that your team—particularly those handling sensitive interactions—are reminded that security protocols do not preclude professionalism or basic courtesy.”

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Posted 1 day ago

“Scammed of $700K. Recovered everything with Harry Lucy’s help. harrylucy*977@*gmail.*com | WhatsApp: + 4 4 73 8 8 6 9 7 9 5 8”

Lloyds Bank 2 star review on 11th April 2025

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Posted 4 days ago

“"I was fortunate to have SIMONCH(*)COM assist me in recovering the $340,000 that I lost to a scam.”

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Posted 6 days ago

“Zaynab from Credit Card Fraud. Kind, caring and an Angel in human form!”

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Posted 1 week ago

“My partner was recently a victim of a serious banking issue with Lloyds. She topped up her Oyster Card at Old Street Station for £20, which was correctly processed as a TfL charge. However, shortly after, an unauthorized £500 ATM withdrawal appeared on her account from Liverpool Street Station – a place she was never at. It would have been physically impossible to travel between these locations in just 2 minutes. She is not the only victim – at that exact moment, multiple people at the same station experienced similar fraudulent transactions. Some lost £800, others almost had their accounts emptied, and one person was even charged despite not having enough funds available. What’s even worse? Another bank detected this exact transaction as fraud and blocked it for their customer, yet Lloyds failed to do the same and is now refusing to acknowledge the issue. At first, Lloyds accepted the dispute and refunded the money, but later reversed the decision and took the £500 back without any proper explanation. This is either negligence or a deliberate attempt to avoid responsibility. If Lloyds failed to detect this clear fraud case, how many other customers are at risk of losing money without protection? Because of this situation, we will be closing our accounts with Lloyds and strongly advise others to reconsider banking with them. We have reported this case to Financial Ombudsman Service and Action Fraud, and we urge anyone else affected to do the same. 📢 If you have used your card at Old Street Station, check your account immediately and report any suspicious transactions. If you have experienced something similar, file a complaint with Financial Ombudsman Service and Action Fraud. @TfL @FinancialOmbudsman @actionfrauduk – this needs urgent investigation. #BankFail #Fraud #TfL #ConsumerRights #FinancialOmbudsman #ScamAlert”

Helpful Report

Posted 1 week ago

“I watched my life savings vanish in three months because of this platform. Every penny I had worked for was gone. Hope faded with each passing day. I felt trapped and had no way out. I reported the issue to Rangepro.org in desperation. They listened and understood my situation. To my surprise, they took swift action. They launched an investigation and worked tirelessly to recover my funds. After weeks of uncertainty, the impossible happened. Rangepro.org successfully retrieved my money. It was a second chance I never thought I would get. Now, I can rebuild my finances. I am grateful for their help”

Lloyds Bank 1 star review on 30th March 2025

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Posted 2 weeks ago

“I was locked out my account and Cs wasn’t doing anything to help, recovu24 got involved and sorted it out same day”

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Posted 2 weeks ago

“Lost money to a crypto scam? Contact recovery team now at Sup*reme*asset7*@*gmail.*com to start your full refund process.”

Lloyds Bank 5 star review on 24th March 2025

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Posted 3 weeks ago

“Contacted Lloyds Bank fraud team due to a suspicious payment, spoke to a woman named Zaynab from Glasgow. Ended up resolving my issue quickly and efficiently and was a joy to talk to. Above and beyond customer service❤️”

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Posted 3 weeks ago

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Posted 3 weeks ago

“"After exhausting all other options, I sought legal recourse through Rerevex.com and was ultimately able to recover my funds."”

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Posted 3 weeks ago

“Unlock your crypto potential in 2025! Learn the 50/30/20 rule and expert strategies with tradecrypts! .com.”

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Posted 1 month ago

“Bank Lloyds South Elmsall West Yorkshire review Elisha bank clerk. I would like to say thankyou to Elisha, who was from the Barnsley branch, but today working in South Elmsall. Elisha supported me with my banking app, and Teams app on phone. Elisha, was personable, helpful, attentive and able to show me how to use the App, safely and securely. She also set up an Teams call with an adviser, enabling me to discuss my finances and how best I can, gain interest etc. Thankyou great service.”

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Posted 1 month ago

“an hour ago New I have had several poor experiences (one with the manager who was condescending and patronising). The worst was with Claudette who has no business being in a customer facing role. (Maybe a basement somewhere, instead) We arrived for our appointment and were told someone will be with us. Little did we know the ‘someone’ was the staff member we passed on our way in having a chat with another staff member and had us wait for that to finish. She came in, said to follow her- no greeting. We get to her office she didn’t offer to sit which was awkward. I didn’t have my debit card which I explained I cannot find and she said she it was needed - to note I have been served without one prior. She said she doesn’t make the policies while rolling her eyes. With her attitude, compounded with the rude manager, we asked for steps to close our account. She then got up, didn’t make eye contact and walked out and said we can use the self serve to do it. Again, no common courtesy of eye contact. I’ve never seen worse service anywhere in my life and I am happy to say my account is closing soon and am a new Nationwide customer!”

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Posted 2 months ago

“One of the worst bank.”

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Posted 2 months ago

“Lloyds Bank is a very huge scam that cheats many citizens. Contact GAard.iO to get your refund in a short time”

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Posted 2 months ago

“I'm still scarred from my experience with this business. After a few weeks of trading, I had made one successful withdrawal. Following a second withdrawal request, my account was frozen. being kept from me while they carried out a "investigation" and have not contacted me since. Despite receiving my money back with the assistance of T O N E limited.com, I sincerely hope that more people would exercise caution and stay away from them.”

Helpful Report

Posted 2 months ago

““Supreme Asset7 was a game-changer for me after I was scammed by a fraudulent broker. Their team acted swiftly, with professionalism and transparency, to recover my lost funds. I was impressed by their knowledge and dedication, and they made what seemed impossible, possible. If you’ve been scammed, I strongly recommend contacting them. They truly deliver on their promise! 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕 @𝐠𝐦𝐚𝐢𝐥 .𝐜𝐨𝐦 𝐎𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖 Trust them to help you like they helped me!””

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Posted 2 months ago

“I was a victim of a fraudulent trading platform that manipulated their system to lose all my money. After trying to contact them repeatedly, I realized they were scamming me. Fortunately, I found Trade Crypts a reputable financial and investment company. They helped me recover from my losses and make informed investment decisions. Trade Crypts excels in professionalism, expertise, and trading meme coins, acquiring high-profitable coins for traders and investors. I highly recommend them for crypto growth. Visit Trade Crypts . c o m to elevate your crypto investment journey!”

Lloyds Bank 1 star review on 22nd January 2025

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Posted 2 months ago

“"At first, I believed that this company was a wise investment, but I was shocked to learn that they were scammers who intended to embezzle all of my money. Thankfully, I received help from a recovery firm called S I M O N C H *C O M. If you have been a victim of this company's dishonesty, I strongly advise contacting them. This company is a scammer and will eventually leave you with nothing, therefore you shouldn't invest with them. Many thanks, SIMONCH.COM”

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Posted 2 months ago

Lloyds Bank is rated 2.6 based on 1,176 reviews