They have stopped my account (because of fraud they say), I cannot access my money. I simply tried to move money from my account to my savings and that was enough for the to lock my account! I cannot even buy groceries. I am now on hour 4 of hold and still no further forward. They have me over a barrel as I have to keep holding in the hope that I will eventually get through to a human. But four hours now and still just ringing and saying, "thank you for your patience, please continue to hold and we will be with you as soon as we can" Shocking! Looking into it, I see that the CEO fired a bunch of staff and is now quitting this year, so I guess we have Antonio Horta-Osorio to thank for the lack of service we are all experiencing!