Lloyds Bank customer service goes from bad to worse and already the national newspapers are beginning to take notice of the lack of customer care and the inability of customers being able to make contact with Lloyds Banking telephone services because of the appalling delays. I have spent hours trying to resolve a complaint both in Bexhill and at my branch in Ashford, Kent., but when trying to access their new Symantec email system - which is completely useless (God knows how your more aged customers will be able to manage it) - I get nowhere. Indeed, I waited twenty minutes this afternoon listening to an automated voice message telling me that someone would be with me shortly only to be cut off after twenty minutes. It's infuriating. What on God's name has gone wrong at Lloyds Bank? I have been a customer for forty-five years and I am seriously tempted to close my accounts. Do the directors care? Do they hell, just so long as they get their fat bonuses.