They always talk from the top of mountain(look down to customer who has a issue) ,they do not listen how customer want to do. When i ask a name, they just say “Grant” or “James” without surname. How many “Grant or James” are working in whole Lloyds bank? Only one? And they keep saying you can complain or apply what you want to via online. How does online service work? No one reply, no one answer.and Automatic voice massage say “We are working “hard” sorry for the queue. Hold on please, bankers are still getting much much better payment more that normal worker from our interest. You should be shame as in “your customer service” Not customer service at all.