Lloyds Bank have caused me and my husband so much stress and upset. We have been trying to open a bank account with Lloyds for a small charity helping children in hospital that we have set up in memory of our beautiful little daughter who died aged one. We have told Lloyds time and time again that we have two big donations that will expire soon and that we need the official bank account open but it has taken them months and they still haven't opened it, they constantly make excuses. They say the required documents haven't been submitted, then we tell them they have and they find them and they say they'll open the account but don't and when we call again two weeks later they say the documents aren't there, then they find them, it's just laziness and incompetence but it's going to lose The Little Miss Champion Trust £1500. They said yesterday that they now have EIGHT WEEKS to look into our official complaint, but the deadline to open an account is four weeks (which passed ages ago), so basically they're just giving themselves another two months to do nothing. AVOID, AVOID, AVOID-I wish we had used another bank now. It's so disrespectful to our daughter's memory. 😢