Shocking lack of consideration for customers . Credit cartd held by me since the beginning of time with this once great but now hopeless bank declined at beginning of week without explanation . Utterly appalling telephone service perpertually engaged - occassionally answered by bodies totally ill equipped to oiffer any sensible answers finally accessing somebody with half a brain cell(yipee) gets the response that my card had been blocked by them since they did not have all the information to add 'another level ' of security to my account , I am perplexed because nobody asked me - I do not read minds and consider that their attitude could mean they have broken their contract with me in not honouring declined transactions whereby I as their customer have dealt with them for the majority of my adult life in various guises , I am both shocked and staggered by their cavalier and uncaring approach to me in this matter and truly pity their counter staff and call handlers who must have one of the most stressed jobs in banking should others suffer the same frustrations as i have in this instance as the tail appears to be wagging the dog to excess . Lloyds - you should be apalled !!!