I have just been into the small branch of Lloyds off Bawtry Road, Wickersley, Rotherham. I wanted to open an account. The lady at the back of the counter could not have been more helpful - showing me on her own mobile phone how to do it (I already have a joint account with Lloyds). I opened the account online prior to leaving. It took me two minutes. I should add that I spent 1.5 hours last night trying to reactivate an old Halifax account then drove into Rotherham to follow instructions from the phone call only to be told I needed to make an appointment and there wasn’t one for at least 1 hour with no guarantee. Excellent service at Lloyds, Wickersley.