Well if you want to join this bank I advise you read this! Last year I gave them an address update and lost the form and threw it under the carpet not caring. When I got back and was told they had not done anything I was mad a said for losing my personal information I will not be contacting ICO about this. Oh didn't they panic? This year I went to the branch in Wigston with my assistant dog and was told to leave and I refused as my legal right to be there with my dog. I was told if I don't leave they will close down my accounts. I got what needed to be done they contacted them by phone. Had to log a complaint and they throwing it under the rug again. Right now on phone with poor service putting them on notice to fix it in 7 days or I will sort out a summons for damages