I’m my mother’s executor. She died 3rd September 2022 and I registered the death promptly. I am still trying to sort out her personal and business accounts with Lloyds Bank. It is by far the worst and most unhelpful of all the financial organisations I’ve had to deal with. The various departments do not communicate with each other well, and the Branches are poorly staffed with undertrained people who cannot communicate with the rest of the organisation. Lloyds advertise they “are with you every step of the way” but business banking customers will find that is not at all the case. Staff try to help, but the fragmented nature of the organisation is sel-defeating. Management is clearly very poor.