I was on the phone for 73 minutes, spoke to two advisors, both of whom in turn spoke to other colleagues in endeavour to sort out a minor problem. Both of the female advisors were polite. My problem was that I was unable to move money from my account to another account of mine in a different bank. It appeared there was a 'marker' on my account with out any reason in my notes. My serious concern is that when I was passed onto another department I joined the telephone queue again and had to wait to be connected and had to go through security and my story again. There is no joined up system. Secondly why can the problem not be sorted internally without me hanging on for almost an hour and a quarter with a call back when the problem is sorted. A final point for all UK banks. If you are experiencing a ' higher than normal' number of calls whenever I call, it is normal! So take action.