My debit card was cancelled by Lloyds because of fraudulent transactions , my new card arrived after 5 day three days later same again so that card was cancelled and another ordered , had a text from supposedly Lloyds to say my card had been used to commit fraud , I did not recognise the number so ignored the text . Following day I rang Lloyds to tell then only to be informed that the number was for the new card which I had not yet received .How can a card I do not have been used to purchase things .So another card is on its way so I have to again wait up to 7 days again. My online banking has also stopped working , my password is not recognised , again I called Lloyds , again I joined the queue helpful chap said I will text you a temporary password , it never arrived , apparently I now have to wait up to 7 days for a password to arrive in the post. This is dreadful all the staff you talk to are polite but offer no explanation as to what has occurred . I have paid £70 for a guy to check my computer in case it was me doing something wrong , he found nothing wrong . They dont care and when this sorted out I will after 53 years be changing banks . Dreadful performance with very poor customer service .