Fraud Department's Bully-boy Tactics I wanted to make a transfer into our daughter's account (who also banks with Lloyds). The transfer was declined and I had a message to telephone the Fraud Department. Now, I do realise the importance of making sure we are safe and not being pressurised into making payments and I welcome this approach, but this fellow went over and above with his questioning. He kept just this side of being downright rude. Some of the questions asked verged on the ridiculous and it felt more like a dementia test! Instead of being protective of me, I was made to feel as if I were lying. He kept putting me on hold while he did "further checks" but refused to tell me what those checks were. I don't know where Lloyds recruit these people but let them go and employ staff with a less offensive and intimidating attitude towards your customers.