I had a closed Lloyed bank account from about 42 years ago. When visiting the Lloyed bank Cheapside branch, I was lucky to have Ellan to assist me locating and retrieving my balance. Ellen is not only a patient, knowledgeable and kind person, but also fights for the customer's rights. She had to make many calls and inquiries to retrieve my balance and I would say that she was especially annoyed when the people who are supposed to know the correct answers quickly decided that they can't do anything about getting my account information. At the end, Ellen managed to retrieve and refund my account. I can't thank Ellen enough for her kindness and patient. Lloyed bank is lucky to have a skilled and kind person like Ellen.