Was rear ended by another car this was not my fault. Reported this to Lloyds as my insurance company told I would be contacted. No contact made for 4days I recalled llyods to be told they had lost my details. Had to wait 1week before contacted then expected to wait 21days before they even look at my car. No calls back when promised, customer service is disgracefully bad, they don't care about customers. Still awaiting for call backs promised which don't happen. They are unhelpful. Left on hold hours and passed to many departments still without success. Get no where no matter how many calls made. Worst mistake choosing this company. When I needed to do a change of car earlier in the year they left me female stranded in middle of rural countryside picking up car with no help as they couldn't do it due to no computers, still not received call for that either. Happened in januaru its now july. Instead ended up with another insurance company and 2 cars. Lucky I used a different insurance company for second car as Lloyds let me down then this guy hit the car in the rear and I'm stuck trying to sort the claim. Regret ever using Lloyds would say avoid at all costs.