consistently awful customer service, canceling my appointments without reason, no one in branch is qualified to help you in any meaningfull way. takes 5 minutes of automated bot messages just to get through to a real person. ive been with them since i opened my first account at 13 and im now 21, their quality has consistently went downhill and I'll be leaving as soon as i can. I've used their student account and was given the miniumum overdraft of £500 whereas all of my friends in identical financial situations and different banks such as Natwest and Barclays were given thousands of overdraft allowence.