I visited the Bedford Branch to organise a savings account on behalf of my Father, for whom I hold Power of Attorney. I am already registered on his account to conduct all banking procedures. I needed to attend in person to prove my identity before calling the Savings Team to open a new Savings Account. The person I wish to review is named Cheryl. She took about 2 1/2 hours with me, dealing with the struggles to organise this simple task. For various reasons, we kept going round and round in circles with the bureaucratic security system in the call centres, her calls being cut off, the online system having errors, etc. This led to Cheryl calling many different teams, including her Branch Manager, the POA team, the Savings Team, and the security Team; she worked very hard to achieve my aim. She never gave up; she deserves a medal for her determination and grit.