I have been calling since 1st October from abroad and uk! I have spent over 8 hrs on calls never had a call back when promised, been lied to constantly, called a liar and a thief by complaints managers! Spoken rover 32 people now most of who, call themselves managers!! Had all my calls terminated had derogatory and defamatory comments written on my notes! Had no senior management involvement and been told by one of the four dishonest managers Luke Saunders that it is simply tough the buck stops with him!!! Disgusting and deplorable I have never come across such a dishonest bank ever!