My mobile app on my iPad has not been working for nearly about 6 weeks. I tried ALL the usuals. Reading online, I know I wasn’t alone. In a forum, I read there will be a rectification on 6th January 2025. Today, 9th Jan, I reinstalled the app but same crash before login occurred. I then rang Lloyds Tech team. When asked about brief of the problem I said “App not working”. A second time, I said same. When I finally got to speak to a person, I said the same thing and she said I was online on the 3rd. I explained that yes, I was online but it’s the app I had problem with. She still let me log online and then said she doesn’t see any problem because I can go online. I still try to explain but she belittled the problem and said as far as the bank is concerned there’s online is online. I said if I “turned the app on” … She didn’t let me finish the statement and she said “turn on?”. Perhaps I should have said click on the app. I was humiliated and my problem belittled. The conversation ended by her saying that my problem had nothing to do with Lloyds Bank.I went back to Apple store to download a different app. I decided to check the app again and then found the word “Update”. I clicked on that and problem was resolved. This is the update I tried to talk to the lady about but she told me it had nothing to do with my issue. I am glad I was sure of my information, pursued it and got solution. No thanks to Lloyds.