an hour ago New I have had several poor experiences (one with the manager who was condescending and patronising). The worst was with Claudette who has no business being in a customer facing role. (Maybe a basement somewhere, instead) We arrived for our appointment and were told someone will be with us. Little did we know the ‘someone’ was the staff member we passed on our way in having a chat with another staff member and had us wait for that to finish. She came in, said to follow her- no greeting. We get to her office she didn’t offer to sit which was awkward. I didn’t have my debit card which I explained I cannot find and she said she it was needed - to note I have been served without one prior. She said she doesn’t make the policies while rolling her eyes. With her attitude, compounded with the rude manager, we asked for steps to close our account. She then got up, didn’t make eye contact and walked out and said we can use the self serve to do it. Again, no common courtesy of eye contact. I’ve never seen worse service anywhere in my life and I am happy to say my account is closing soon and am a new Nationwide customer!