Had to make a claim for damage to my car while it was parked outside my house. Initial telephone conversation seemed ok but then nothing happened. When I called back a few days later to find out about getting my car repaired I was passed to lots of different people; broker, underwriter, repairer etc. I was on the phone for an hour and had to keep providing the same details - no communication between any of them. Two days later, i phoned again as I had heard nothing and spent another hour going over the same stuff. My husband took over a few days later and was eventually told that the car was considered a write off. Think this is some sort of scam as the damage is just to the rear panel. Will look for another insurer next time.