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Ian Suggett
Terrible experience! My wife's car was hit by an articulated lorry whilst stationary, the driver hadn't seen the car (as his cab was so high) and his company filed a report to their insurers within a few days admitting liability. We were passed to a company called 'Enterprise' by Lloyds and they told us it could take up to 4 weeks for them to even make contact with the other parties insurer! Despite us calling Lloyds / Enterprise on numerous ocassions the car has still not been repaired 2 months after the accident. We complained and received a letter of apology from Lloyds Car Insurance and £50 in compensation, they then doubled my wife's insurance premium as her insurance was due to renew and she had an 'unsettled claim' (which they know is a 'non fault' claim!). The reason there was an 'unsettled claim' at the renewal date was due to the delays we suffered at the hands of Lloyds / Enterprise (for which they sent a letter of apology) however they refused to lower the renewal premium! My car insurance has also renewed recently and I am now also paying more as my wife is a named driver on my policy! Needless to say I'm NOT HAPPY AT ALL and wouldn't recommend Lloyds Car Insurance to anyone!...
6 years ago
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Lloyds Bank has a 2.6 average rating from 1,132 reviews

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