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Ken
Had a meeting to get an overdraft and a consolidation loan. I was given no information on how long the appointment would be before hand so I went in my lunch break. I was on time at 12:25 for a 12:30 appointment. I had to wait 20 minutes. Then when I was in the appointment I was told it would take an hour and half. I then decided to just go for the overdraft option. I was then told to sit through 2 very patronising videos on how I had to pay for the product etc. This shows how Lloyds do not put any faith in the staff that work for them. I had my overdraft excepted, thank god as I wasted an 1hr 30mins of my life going through this antiquated process. As soon as I got back to work my colleague got an overdraft over the phone with his bank in less than 2 minutes. Ridiculous.
6 years ago
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Lloyds Bank has a 2.6 average rating from 1,132 reviews

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