BEWARE OF LLOYDS BANK - INEFFECTIVE SECURITY SYSTEMS Been a customer for about 10 years and my current account was blocked for security reasons. However, I successfully got them to remove the block on my account and they closed the complaint after offering compensation for time spent on phone etc One week later, I was informed at a branch a block was put on my account a week ago and that I needed to take my ID to a branch. Obviously I panicked because I was at work with no ID and only means of getting home was with the blocked card. What was strange was that they said the card was blocked on the system 1 week ago, however I had made more than 20 transactions since then. What was even more baffling was there was no record of a complaint I made a week ago..not even a footprint. Suggests to me they delete complaints off the system, so getting rid of evidence pf poor service and that itself is fraudulent. After waiting 2 hours to get the issue resolved , the complaints manager tried telling me I should accept the measly compensation being offered and waiting longer wouldn't do me any favours. What the rude unprofessional manager failed to understand was my concern was of the fact that the bank puts a block on your account, however you are still able to use card. That is a MAJOR SECURITY ISSUE. Secondly they tried to say the block was for online transfers out of my current account, not online payment or cash withdrawal which are more sensitive, all of which I have been able to do since the block. That in itself is the lamest cover up of all. Customers should be happy that the bank is doing all they can to keep their hard earned cash safe, not spend time figuring out excuses for poor services and systems. To prove the complaints manager wrong, I have just transferred money out of my account which means you CAN NOT even TRUST those in charge of securing your funds. BEWARE OF LLOYDS, don't be a victim of fraud!! They do little to keep you safe and will do and say whatever to cover your backs. Who can you trust??