Where to start? The request was simple enough "add my partner on to my account". The result? 2 x trips to the branch. one lasting over 1.5 hours the other lasting over 30 minutes. The reason we needed two appointments was because (conveniently) their system crashed on the initial visit. We arrived at 4pm - were there until 17:40 and just as the advisors attitude started to dip, so did the system. Watched over 40 minutes of videos...which realistically do not help anyone - don't try and ask questions during them. After 7 days all admin errors appeared sorted until of course, I received my first bit of mail to an incorrect name...so I pick up the card given to me by my "advisor" with his direct line on it...to my surprise its a generic no. 0345 000 000. Honestly - I would not switch to Lloyd. Literally any other bank is better.