when I rang to query as to why a cheque from an American donor, to our village hall playing field fund had been returned Lloyds seemed to find anything and everything to refuse paying it in to our account regardless of the fact that an identical cheque this gentleman sent us earlier had gone straight into the account without any trouble. I have spent hours on the phone, having to go through all the security questions, being put on hold and passed from one department to another. Every time they tell me they will ring me back and they never ever do which is very annoying. You would think we were dealing with a cheque of a very large amount but it is for just $250, roughly £160. When they say they will ring back I then waste time hanging around waiting for those calls that never come. This money was to go towards purchasing play equipment for the local children. The local branch staff couldn't be more helpful than they were it was the Cheque and collection unit that made it so difficult for us. As a Charity we rely on donations to help us fund these sort of costs. Lloyds have an advert on the television which says "We are here for you" I find that a bit hard to swallow!