We recently had a leak that damaged some furniture, electrics and walls in the house. The plumber who came was extremely unhelpful (despite me being 38.5 weeks pregnant and saying we had to sort it out before the baby comes as I will soon be in hospital and unable to take care of this). When we spoke with the insurance to get someone else to fix the problem and stop the leak they said they would cover the repair of the damages but THEY DON’T COVER THE TEPAIR OF THE LEAK, meaning, we need to separately sort it out as otherwise it will keep on damaging the property. No reason was given as to why fixing the leak was not covered and we can’t still comprehend on what basis they claim that. What type of emergency home cover is that if they don’t sort it emergernecies and, instead, leave the issue unsolved to keep damaging the property further? That’s precisely what you get a cover for! The electrician who came told us the house was unsafe with the leak, so I am astonished that he insurance won’t even cover the repair if the house is deemed to be unsafe. As to the electrician, they isolated the lightin system and disconnected as they said it was very dangerous with the leak. They said it had to dry for 3 days and someone would come back. After more than a week and several calls I am still unable to get an answer as to when someone will be back and reconnect the lighting system as we currently have no lights in the affected room!!! Last time I called they said we had to let it dry for 3 working days, not calendar days, that’s why it was taking longer for someone to call back... really??? Does the roof leak quicker on a working day that a calendar day??? What type of reasoning is that?? I told them I am having a baby by a certain day (have a planned c-section) and need it sorted before then as I will then be in hospital unable to take care of this. Despite they saying they’ll make a note, no one has yet call and they don’t give me any info when o call myself. BE AWARE. CANNOT RECOMMEND