Awful customer service 1st My new credit card arrived with the incorrect name on I phoned customer services the lady laughed and said a new card would be sent I'm still waiting for that card and a pin number so currently can only use it for on line shopping!! 2nd I lost my debit card reported it and told a new card and pin would be sent within 7 to 10 days The card came after a few days the pin never did so called customer services who said it had been sent but would send another that took 2 weeks when I asked the advisor how I was supposed to get money out to live i was told sarcastically to go to a branch with ID I advised my working hours are the same as bank opening hours, his reply was you will just have to wait then. I would not recommend Lloyds bank to anyone.