This bank is not to be trusted. I was defrauded out of £1500 and the bank helped the crook to my cash. Their fraud team is based off shore, they work from script, no sympathy, empathy or common sense. I will never forget how helpless I felt as my own bank worked tirelessly to basically aid and abet a theft and treat me with contempt. The UK staff were a lot friendlier and sympathetic but the approach was always hands off and I was never under any illusion that my money was gone and Lloyds were desperate to wash their hands off the outcome. If you want a bank that can be trusted with your money, Lloyds is not it, not in a million years.