Where to begin on this awful awful bank... Last year, somebody made a fraudulent purchase through my eBay account and stole £800 from my Lloyd’s account. They basically stated they didn’t believe it because it was on my eBay... despite A LOT of evidence showing otherwise it took me 4 months to get my money back. Then they strike again. I have never ever missed a payment for anything, especially my credit card. As always I logged on and paid my card. Thought nothing of it until I received a text saying my credit limit had been halved, after a lengthy discussion on the phone, I was told I had not paid this month. Then after being told by one consultant it wouldn’t affect my credit rating “missing a payment” and an escalated complaint, the only thing they could say was there is no evidence you completed the payment. Despite being unable to 100% guarantee this is accurate would not offer any solution for me as a customer who has an impeccable record of paying on time and never missing any payments... They don’t want to help any customer, they literally could not care less as a bank. I banked with Barclays for 22 years and never ever had a problem. Lesson learned.