I had a problem with my online banking and so phoned up. Spoke to a person who raised his voice whist accused us of something. So we requested a Manager. We spoke to a Daniel in the Newport office who was exactly the same. He was not nice at all. I then wrote a complaint on their website and next day spoke to Eden Kane, who was better than the two before and put it in for a complaint. Next thing, we find out by chance that it had being taken over and they had not let us know. It had been taken over by a Amy Sharif or whatever the correct spelling is. During a conversation with her, she practically implied I was handicapped and asked about my Partners medical history, which is totally irrelevant to the situation. I have emailed the CEO but had no luck there as it seems they are just as ignorant and disrespectful as the rest of them. This morning we spoke to Thomas Montgomery in the Dunfermline office who backed this Amy up, which, in my eyes makes him as bad as her. We left it that someone will contact us back to hopefully sort this out. I can only imagine that this the way they'll sort it out is protect their staff, sweep it under the carpet and close my accounts as this is usually how they deal with things. I don't think they know how to accept responsibility for the actions of their staff.