Every time that advert comes on tv, I feel sick. They allowed me to be duped by allowing a conman, pretending to access ppi on my behalf, rip me off as they put the money into my account instantly, letting me believe this was infact my money for miss sold ppi. I paid out the 50% fee immediately, in cash, to the man as I had already signed the so called contract he gave me, A few days later Lloyd’s demanded the money back “ immediately” throwing me into complete financial turmoil which 2 years later, I am still in. They treated me like I was a thief, unconcerned that I was a victim of fraud, and spoke to me with total disrespect, Why would a bank put hundreds of pounds into an account, without checking the details? This caring “life’s journey” bank have put me in a financial position I will never recover from, my advice is, DO NOT USE THIS BANK