VOID I have been a customer for over 20 years and called to say we were moving house 3 miles away to exact same type of house, brand new property built by a reputable builder, not in a flood plain or mining area standard brick and tile construction and they have refused to insure it. I asked why and they couldnt tell me therefore asked to speak to a superior who would tell me, I was told no one could tell me. My question if no one can tell me how has the decision been made. They offered to put me in touch with other insurers who would insure me and I questioned that these other insurance companies were probably associated to them how were they able to offer me insurance - my question was answered with silence. I have now cancelled my existing policy with them and advise friends/colleagues not to use them