LV= Reviews

Name: LV=
Rating: 2.73

2.7 Rating 334 Reviews

43 %

of reviewers recommend LV=

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2.7

Based on 334 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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nick.joy@lv.co.uk

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Lee

Mohammed D Hussain

Anonymous

Anonymous // 01/01/2019

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“Had a minor car accident which was not my fault. Phoned LV first question was is every one ok? which was good cars can be repaired people take longer. Had a phone call after to go through the claim very easy to deal with was informed within a few hours that my car would be repaired FOC was up-graded on the loan vehicle and was kept informed of all progress. Car now back looking as good as new. Many thanks”

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Posted 5 years ago

“Tony, tony*jack*son*3330*@gmail*.com* made the recovery process seamless—got all my lost funds back!"”

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Posted 2 weeks ago

“Why bother? Dreadful treatment. After recent horrendous storm, they refused to pay for roof repairs. We were offered a pittance over the phone. We couldn't accept as we couldn't see how bad the damage was . They sent someone to take photos with a camera on a stick. First comment was that we had moss and this was the major cause of the damage, not the storm. Unfortunately we have just renewed insurance which is extremely worrying as we are nervous of any further issues arising that may require a claim.”

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Posted 1 month ago

“Absolutely disturbing practice😡 Cancelled my insurance with 5 Months remaining & got told no refund available,...akin to thieves,would NOT recommend to anyone!”

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Posted 1 month ago

“Can't believe my renewal price for coming year £396 from £165 last year very good company but not happy with this started to look elsewhere”

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Posted 1 month ago

“I have been waiting for 5 months for my car to be fixed. I have been lied to, for 3 weeks LV lost my car, they canceled the claim so i had to hire a car then reinstated the claim, agreed to pay the hire car back then delayed this. Quoted FCA regulations which dont even exisit. Basically if they acn lie and delay and push you away they will. Lets hope the FCA do what they say and investigate them properly !”

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Posted 1 month ago

“Avoid very poor service”

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Posted 1 month ago

“Absolute joke. They will find every possible excuse not to pay out. Don't waste your time or money. SCAM”

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Posted 1 month ago

“First and only Home insurance company Ive come across so far which declined to insure my bungalow "because it has oil fired Central heating " what ?? Needless to say I moved on to an insurance company thats on planet earth ! Waste of my time and effort !”

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Posted 1 month ago

“Had been with lv for car & house insurance for a few years,you’d think they would look after their customers but no,they try to rip you off,car insurance has gone down 16% this year,lv wanted another £40 on top of last years price,£540,go compare site had several well under £400,have paid £373 with a viva zero,would not consider lv for anything else.”

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Posted 1 month ago

““C=O=V=S=E=C=L=T=D=C=O=M have provided an excellent service throughout. Very professional, helpful and speedy process. Highly recommend.”

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Posted 2 months ago

“Shady practices from LV=. Made a car insurance quote on a comparison website and found that LV= offered the lowest price. Call them today to pay for this quote when the guy decided to go over the quote and ask questions including the fact that I wanted the documents by post. Do I really need to tell that twice? Anyway, after a while, he said that the price of £760 for the initial quote was void because of my conviction and that the new price is now more than £900. He actually used the conviction that I already reported on the quote to extorts more money from me. No chance. Good thing this happened so early, this shady company does not honour their quotes and who knows what other surprises they had in store down the line. Not for me that’s for sure.”

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Posted 2 months ago

“Received this year's quote,pleased with quote BUT we had accident in car B so wanted to inform Lv,that where we are not happy,phone spoke to a lady who couldn't speak understandable English and couldn't grasp we wanted to declare the accident in carB.”

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Posted 2 months ago

“Had subsidence on my property that I have building insurance with this company ..the stress this company caused is unbelievable their Rottweiler sister company Sedgwick were unhelpful ..uncaring..being on the phone for hours not calling back changing the person on the case multiple times …no notes made from previous handlers or phone calls and found every excuse not to pay this is a legal criminal company don’t go near them”

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Posted 2 months ago

“Was with there for home insurance but it went up from sau 14 to 20 pcm with full no claims, and they auto renewed and when I challenged it they said there would be a big fee to pay to leave, so I left it. They were not helpfull at all, and I left it, to then cancel in Dec 2024 saving 7 pound a month easily for same cover. They then charged 21 pounds to leave but we were in the 14 day? Cool off period still. Would never use again, big corporate attitude, had enough in my life of that.”

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Posted 2 months ago

“My car insurance has gone up by over a £100-00 for no reason. I have paid for my car insurance compère the market.com. But I have no proof that it’s go through.”

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Posted 2 months ago

“I am finding it very difficult and frustrating just trying to talk to anyone at LV. They don't even have an email or postal address I can write to.”

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Posted 3 months ago

“I was looking for a cheaper Home Insurance quote as my price had gone up yet again after years of having no claims. Thought LV would be a good starting place as they use to be a good insurer. So went online to get a quote, went through all the questions etc and finally got the quote and saved it, so a copy would be sent to my email address as stated and I could go back onine to check all the details of what I would be insured for and also make any changes if required. When I hit saved it then sent me to the next screen which said enter your Home reference number, email etc to view your details. As I didn't have a reference number, which I found out afterwards as you have to have current insurance with them, I just saved again as couldn't get out of the screen but it just put me back to the first screen so tried again and same thing accured so you are just going round in circles! I checked my email several times nothing arrived from LV so subsequently tried to call them, try finding a contact number on their site its a nightmare as they want you do do everything online &/or use there chat line which was absolutely useless! Eventually found a number but the person I spoke to told me she couldn't help as the main team or whatever work 9-5pm and it was 5.30pm and gave me the correct number to call the next day. That number was no longer in use so had to ring up the same number, this time the lady said she we would put me through on the internal line, she did, but to the life department which are completely a seperate unit from the rest of LV. The person was helpful but unfortunately the number he gave me was no longer in service when I rang it! So I went back the following day to my original number I had used, explained all the problems I had previously had just trying to speak to someone and she said she would keep on the line to make sure I got through to the right dept, which I finally did. On speaking to them the first thing she did was to advise me I could check the details and make any changes online before agreeing to the quote! So had to go through everything again with her and that I hadn't received an email etc. She then was quite helpful, she found my online quote and I changed a couple of things with her, but wanted to see the quote for myself before commiting to purchase. I also requested a monthly cost which she gave me, but they don't show you that as an alternative online, as obviously LV want you to pay in full from the start!!! She advised she would send the quote through and I would also hopefully, once received, be able to make any other changes online. The quote came through this time, though the monthly cost was missing and just the annual cost shown, but once again I could not check my quote online and if needed make any further changes! So just gave up on LV, as I spent hours wasting my time, just trying to obtain the best options for my household insurance. Since this I have checked on LV's record of paying out on claims on Household Insurance and they are quite a way down from other insurers on claims payments, which also shows on this site which I just found! So I am now quite glad that I didn't follow up and take the price offered and should have looked at their claims record of paying out to customers beforehand, which would have saved me a lot of time and trouble, before trying to get a quote! Also on further checking Allinaz now own LV and if you go direct to Allianz for a quote it is actually handled by a different section of LV and it is cheaper! The downside is you can only do the quote online, not speak to anyone! Well IMO whats the difference really? As it's quite obvious going to LV direct they really want you do your quote online as they make it as hard as possible to find any details of speaking to anyone about a quote!!! So my advise is, look elsewhere for Home Insurance and also before getting a quote from any insurer check, their record on paying out claims first, as most reviews just seem to show how helpful the staff are and if the price is good, rather than if you have a genuine claim, will the Insurer payout or try to delay &/or dispute the claim!”

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Posted 4 months ago

“LV use a Emergency Home Insurance company called CET, this review is more about CET than LV. But to make people aware if they take out Home Emergency with LV – AVOID !! We had a boiler that was not working. On the first phone call to CET, we were told that we did not have Home Emergency Cover. We then called LV Home Insurance who confirmed that we did have the cover. So we called CET Back who then booked an engineer. The engineer came out to look at the boiler and said that a valve needed replacing, but said that since the boiler had not been serviced he could not repair the boiler that was not working. We explained that the boiler had been serviced regularly annually, he left without fixing. We then found the annual boiler service certificate (that was valid until 20 Dec 2024), so we had to call CET again and provide proof. After 1 day of no communication from CET, we called again, another engineer was dispatched. This time the engineer said the gas supplying the boiler was not at the correct pressure. If this was the case why has the boiler been working for 9 years !!!. We got an independent engineer and paid for the boiler to be fixed at our cost, nothing to do with what the 2 CET engineers had said. CET are a very poor company, their engineers are always looking for an excuse to not fix the problem. Rather than looking at how they can fix the problem. Over the years we had insurance with Aviva who use Homeserve, they provide a much better customer experience and they most ALWAYS fix the issue. I will not use LV again and will check who the House Insurance company use for emergencies. AVOID CET.”

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Posted 4 months ago

“Scammers Refused to pay out even when a car hit me. Disgusting behaviour by these con artists. Avoid at all costs”

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Posted 4 months ago

“Just done house insurance quote twice it's refused to give me a quote as it says there are descrepancies in my details they are the same ! Serious LV was a fab company had my car and my house never had a claim..so offended not even getting a quote apauled and offended ! What the problem ?”

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Posted 4 months ago

LV= is rated 2.7 based on 334 reviews