If I could give a minus score I would. We have not claimed anything from LV previously after quite a number years of having house insurance with them. We had a leak under the floor in our house and the claim started in March 2024 and here we are in July and we are still waiting for things to be finished. We had mould in cupboards and had to throw quite a bit of stuff away. It took them 6 weeks to pump the water out, the health & safety aspect after the water was pumped out (raised boards, wires everywhere etc.) Was not suitable for living. The issues went on and on especially when it came to the contractors Highbury Homes and now loss adjusters Sedgwick. NOBODY is bothered about us incl. The CEO who responded to an email in May with thank you for your email! I could go on and on but DO NOT have your house insurance with this company