I use to recommend LV but in the last two years i would not recommend them to anyone. The staff expect respect but are impatient and rude and have no time for people who are older and need more time to understand or make their mind up. They keep you waiting for up to 20 minutes before connecting you to an advisor, and when connected to an advisor he or she is rude and impatient. Policy has increased by 70% despite no claims being made. LV needs to fix up or continue to lose customers. I contacted LV on behalf of an 88 year old customer who had hearing difficulties.